All orders are carefully processed within 3–7 business days. Delivery times may vary depending on your location and shipping provider.
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. Items must be unworn, unwashed and returned in original condition.
CAN I MAKE AN EXCHANGE?
Currently, we do not offer exchanges on orders from any country.
We only offer a refund on the same payment method that is used, therefore a new order can be made.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with your tracking information.
HOW DO I FIND THE RIGHT SIZE?
We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with your tracking information.
DO YOU SHIP TO MY COUNTRY?
We currently offer worldwide shipping to most countries. Shipping availability is shown at checkout.
WHAT IS THE DELIVERY TIME?
Orders are processed within 3–7 business days. Delivery times may vary depending on your location.
WHAT ARE THE SHIPPING COSTS?
Shipping costs are calculated at checkout based on your region and selected delivery method.
CAN I CANCEL OR CHANGE MY ORDER?
If your order has not yet been processed, contact us as soon as possible and we’ll do our best to assist you.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT CAN I DO?
Contact us immediately after placing your order. Once shipped, we may no longer be able to update the address.
I HAVEN’T RECEIVED AN ORDER CONFIRMATION. WHAT SHOULD I DO?
Please check your spam or promotions folder first. If you still can’t find it, contact us for assistance.
RETURNS
WHAT IS YOUR RETURN POLICY?
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed and returned in original condition.
HOW CAN I MAKE A RETURN?
To request a return, please contact us with your order number and we’ll guide you through the process.
WHAT ARE THE RETURN COSTS?
Return shipping costs may vary depending on your location and chosen shipping method.
CAN I MAKE AN EXCHANGE?
If you need a different size or item, contact us and we’ll assist you with the exchange process.
HOW LONG DOES A REFUND TAKE?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days.
WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN?
Your order number can be found in your confirmation email and shipping confirmation email.
WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE OF THE RETURN POLICY?
Please contact us directly and we’ll review your request individually whenever possible.
PRODUCT
HOW DO I FIND THE RIGHT SIZE?
We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.
HOW DO I SIGN UP FOR STOCK UPDATES?
If an item is sold out, you can subscribe for restock notifications directly on the product page.
HOW SHOULD I WASH MY GARMENTS?
To preserve quality and print longevity, we recommend washing garments inside out at low temperatures and air drying when possible.
WHAT IF I RECEIVE A FAULTY OR DAMAGED ITEM?
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos and your order number.
CONTACT
HOW CAN I CONTACT CUSTOMER CARE
For any questions or support requests, please contact us at velarclothing01@gmail.com and we’ll respond as soon as possible.
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